Privacy policy
At Shale Ridge Estate Winery, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, make a purchase, book an experience, or communicate with us online.
We adhere to applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
Most areas of our website can be accessed without providing personal information. However, when you engage with certain services, we may collect information such as:
- First and last name
- Mailing address
- Email address
- Telephone number
- Payment and billing information
- Reservation or booking details
- Any other information voluntarily submitted through forms, purchases, subscriptions, or inquiries
Providing this information is always your choice, but certain services may not be available without it.
How We Use Your Information
The information we collect may be used to:
- Process purchases, reservations, and bookings
- Communicate with you regarding orders, experiences, or inquiries
- Improve our website, services, and customer experience
- Personalize website content and marketing communications
- Send updates, promotions, newsletters, or event information (only where permitted)
You may unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us directly.
Information Sharing
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only with trusted service providers who assist in operating our website, processing payments, managing reservations, or delivering services on our behalf. These providers are required to keep your information secure and confidential.
We may also disclose information where required by law.
Website Security
We take reasonable precautions to protect your personal information.
Our website uses secure server technology (SSL encryption) to help protect sensitive information transmitted online. We also maintain appropriate security measures designed to safeguard information against unauthorized access, disclosure, or misuse.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet is completely secure.
Cookies & Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience.
Cookies are small data files stored on your device that help us recognize returning visitors and understand how our website is used. These cookies do not typically contain personally identifiable information.
You may choose to disable cookies through your browser settings; however, some portions of the website may not function properly as a result.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, policies, or content of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes to our practices, services, or legal obligations. Any updates will be posted on this page with the revised effective date.
By using our website, you consent to the collection and use of information as outlined in this policy.
Contact Information
If you have questions about this Privacy Policy or would like to access, update, or request removal of your personal information, please contact us:
Shale Ridge Estate Winery
9090 Widder Road
Thedford, Ontario N0M 2N0
Phone: (519) 280-9752
Email: info@shaleridge.ca
Owned and operated by Alicia and Garren Hardman.